Frequently Asked Questions
Everything you need to know about your Key Publishing order.
What are your domestic and international shipping rates?
Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We offer standard and tracked shipping options to most countries worldwide.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for damaged or incorrect items?
If your items arrive damaged or are incorrect, please contact our customer service team within 14 days of receipt. We will arrange for a replacement or a full refund at no additional cost to you.
Do you offer digital versions of your publications?
Yes, many of our titles are available in digital formats. You can access these through our dedicated mobile apps or via our website's digital library after purchase.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient transactions.
Can I cancel or amend my order after it has been placed?
As we aim to process orders quickly, we can only make changes or cancellations if the order has not yet entered the dispatch process. Please contact us immediately if you need to modify your order.