Returns & Exchanges
Key Publishing Ltd is committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return any item in its original condition within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or phone with your order number and the reason for the return to receive a unique Return Authorization number.
Package Your Items
Carefully pack the products in their original packaging, ensuring they are protected against transit damage, and include a copy of your delivery note inside the parcel.
Ship the Parcel
Affix the return address label provided by our team and send the package via a tracked postal service to ensure it reaches our warehouse safely.
Processing and Refund
Once our team inspects the returned items, we will process your refund or dispatch your exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing